Slow performance
If the workspace feels slow, work through these from the most common cause down.
Symptom
- Pages load slowly or feel sluggish.
- Actions take longer than usual to respond.
Likely causes
- A weak, congested, or dropping internet connection.
- An overloaded browser (many tabs, old session, needs a restart).
- An outdated browser or a low-resource device.
- A temporary service slowdown.
Quick checks
Test your connection
Check your internet speed and stability. A poor connection is the most common cause of a slow workspace.
Reload and restart the browser
Reload the page. If it’s still slow, fully close and reopen the browser.
Reduce browser load
Close unused tabs and extensions that might be consuming resources.
Update your browser
Make sure you’re on a current version of a supported browser.
Step-by-step fix
Switch networks if you can
Try a more reliable network to confirm whether the connection is the issue.
Try another device
If another device is fast on the same network, the original device or its browser is the likely cause.
Clear the slate
Sign out and back in, or try a private/incognito window to rule out a stale session or an extension.
If everyone in your clinic is slow at once on a good connection, it may be a temporary service issue rather than your setup. Report it with timing details.
When to contact support
Contact support if the workspace is consistently slow across devices and networks, or if a clinic-wide slowdown persists.
What to include when reporting
- When it’s slow (all the time, or specific actions).
- Your connection, browser/version, and device.
- Whether it affects one person or the whole clinic.
- The rough date and time it started.